Privacy Policy

Xtreme Shades LLC ("Xtreme Shades", "we", "us") is a window film, paint protection film and ceramic coating business located at 27 Noble St, Smithfield, NC 27577, United States. We are the controller of the personal information described in this policy.

Questions about this policy or your information: call or text (919) 300-1557, or write to us at the address above.

Information you give us. When you submit a quote request, a commercial estimate request, or contact us by phone, text or email, we collect the details you choose to provide — typically your name, phone number, email address, property or vehicle details, service address, and any notes or photos you send.

Information collected automatically. Like most websites, our hosting infrastructure records basic technical data such as IP address, browser type, device type, referring page, and the pages you view. This is used for security, error diagnosis and site reliability.

Optional analytics and advertising data. Only if you consent, we may use analytics or advertising cookies that record how the site is used and whether an ad led you here. See our Cookie Policy.

We do not knowingly collect information from children under 13, and we do not ask for sensitive categories of personal information such as health, biometric or government ID data.

• To respond to your quote, estimate or general enquiry.
• To schedule, perform and warranty the work you hire us to do.
• To take payment and keep required business and tax records.
• To send service messages such as appointment confirmations and reminders.
• To keep this website secure, available and working correctly.
• With your consent, to measure site usage and advertising performance so we can improve both.

Where the UK GDPR or EU GDPR applies, we rely on: performance of a contract or steps taken at your request (handling your quote and job); legitimate interests (running, securing and improving our business, provided your rights do not override this); consent (optional cookies and any marketing messages, which you can withdraw at any time); and legal obligation (tax, accounting and record-keeping duties).

If you call or text us, or give us your number on a form, we may reply by text about your enquiry, quote or appointment. Message and data rates may apply. We will not add you to a promotional text or email list without your permission, and you can opt out of promotional messages at any time by replying STOP, using an unsubscribe link, or telling us directly. Opting out of promotional messages does not stop essential messages about a job you have booked.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for money. We share information only as follows:

• Service providers who operate on our behalf — website hosting, form delivery and email, phone and messaging, scheduling, payment processing, and accounting. They may use your data only to provide their service to us.
• Manufacturers such as our film suppliers, only where a registered warranty claim requires it.
• Legal and safety disclosures where required by law, or to establish, exercise or defend legal claims.
• Business transfer — if the business is sold or reorganized, records may transfer to the new owner under this policy.

Quote requests that do not become jobs are kept for up to 24 months so we can pick up where we left off. Customer job records, invoices and warranty documentation are kept for as long as the warranty runs and as long as tax and accounting rules require, typically at least seven years. Website technical logs are kept for a short period for security and troubleshooting.

This site is served over HTTPS, and we limit access to customer records to the people who need it to do the work. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security, but we take reasonable measures appropriate to the sensitivity of the information we hold.

Depending on where you live, you may have the right to request access to the personal information we hold about you, to have it corrected or deleted, to receive a portable copy, to object to or restrict certain processing, to withdraw consent, and to not be discriminated against for exercising these rights. California residents may also request details of the categories of personal information collected, used and disclosed in the past 12 months, and may opt out of any sharing for targeted advertising.

To make a request, call or text (919) 300-1557 or write to us at 27 Noble St, Smithfield, NC 27577. We will verify your request against information already in our records and respond within the time the applicable law allows. An authorized agent may submit a request on your behalf with written permission.

We ask for permission before setting any optional cookie. You can change or withdraw your choice at any time using cookie settings. Most browsers also let you block or delete cookies; blocking strictly necessary cookies may stop parts of the site from working.

Our site links to manufacturer sites such as Autobahn, Huper Optik and EDGE, to mapping and review platforms, and to our online quote form. Those services have their own privacy policies and we are not responsible for their practices.

We may update this policy as our business or the law changes. The "last updated" date at the top always reflects the current version, and material changes will be highlighted on this page.